OUR COMPANY HAS AN ONLINE COMPLAINTS BOOK FOR ITS CUSTOMERS.
If you intend to file a complaint regarding an item or product purchased or another matter, it deserves our best attention. Please contact us first for an opportunity to resolve your issue.
- Telephone: (+351) 289 393 079
- E-mail: firstname.lastname@example.org
GIVE US A CHANCE…
Contact us and we will certainly do our best to resolve your matter to your satisfaction, taking this opportunity to continuously improve our services and earn your trust and preference in the future. Thanks.
ELECTRONIC COMPLAINTS BOOK
If you want to proceed with your complaint, use the Electronic Complaints Book ( https://livroreclamacoes.pt/ ).
ONLINE DISPUTE RESOLUTION
A website has been created by the European Union to support consumers wishing to file litigation claims that are involved.
Webfarus, in this context, provides the necessary information so that you can exercise your right of complaint with an official, third and impartial entity to the process (dispute resolution entity) that will help you to resolve the dispute in question.
Official website https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN to expose your contestation.
WHAT IS ALTERNATIVE DISPUTE RESOLUTION?
The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or orientation of any conflict, before opening litigious processes in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the merchant who is the target of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution. Perhaps you know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent committee in the field of consumer disputes’.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the legal route.